Contact Us

We're here to help.

If you have questions about a product, an order, shipping, tracking, returns, refunds, or your shopping experience with VELMOG, please contact our customer support team.

For order-related inquiries, please include your order number and the email address used at checkout so we can locate your order more efficiently.

Customer Support

Email: service@velmog.com

We aim to respond to customer inquiries within 1–2 business days. Response times may be slightly longer during weekends, public holidays, or periods of unusually high inquiry volume.

Guangzhou Sumaoda Trading Co., Ltd.

Brand Name: VELMOG

Legal Company Name: Guangzhou Sumaoda Trading Co., Ltd.

Business Address: Room 513, No. 3, Huijing West 2nd Street, Huadu District, Guangzhou, Guangdong, China

Customer Support Email: service@velmog.com
Customer Service Phone: +852 3953 2117

Hotline Service Hours: PDT 9AM–6PM

VELMOG is owned and operated by Guangzhou Sumaoda Trading Co., Ltd.

Please note that our business registration address may not be the address used for product returns. Do not send returns to the business registration address unless our customer support team specifically instructs you to do so. Approved returns will be provided with the appropriate return warehouse address and instructions.